Privacy Policy

1. Introduction

Light Manor Pte Ltd ("we," "our," or "us") operates the Light Manor online education platform at light-manor.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Account credentials and profile information
• Payment and billing information
• Course enrollment and progress data
• Communication preferences
• Feedback, reviews, and testimonials

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, click patterns)
• Location data (general geographic location)
• Cookies and similar tracking technologies

2.3 Educational Data

We collect information related to your learning experience:

• Course enrollment and completion status
• Quiz and assignment results
• Discussion forum participation
• Learning analytics and progress tracking

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our educational services
• Processing course enrollments and payments
• Personalizing your learning experience
• Communicating course updates and educational content
• Providing customer support and technical assistance
• Analyzing platform usage to improve functionality
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Email communications and marketing
• Analytics and performance monitoring
• Customer support services
• Cloud hosting and data storage

4.2 Educational Partners

With your consent, we may share relevant educational progress with:

• Instructors and mentors for course delivery
• Employers participating in corporate training programs
• Certification bodies for credential verification

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, and safety
• Prevent fraud or security threats
• Enforce our terms of service

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response and breach notification procedures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain educational records for certification purposes

Educational progress data may be retained longer to support credential verification and continuing education requirements.

7. Your Rights and Choices

Under Singapore's Personal Data Protection Act (PDPA), you have the following rights:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Download your educational progress and certificates

7.2 Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt out of non-essential data processing
• Request deletion of your account and data

7.3 Communication Preferences

• Unsubscribe from promotional emails
• Customize notification settings
• Update communication preferences in your account

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

8.1 Essential Cookies

Required for platform functionality, including:

• Authentication and account management
• Course progress tracking
• Security and fraud prevention

8.2 Analytics Cookies

Help us understand platform usage and improve services:

• Page views and user behavior analysis
• Performance monitoring and optimization
• Learning effectiveness measurement

8.3 Marketing Cookies

With your consent, used for:

• Personalized course recommendations
• Targeted advertising and promotions
• Social media integration

9. International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses with international partners
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are intended for users 18 years and older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Notify you of material changes via email or platform notifications
• Post the updated policy with the effective date
• Provide a summary of key changes when significant updates occur

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

13. Compliance with Singapore PDPA

Light Manor is committed to compliance with Singapore's Personal Data Protection Act 2012. We have implemented policies and procedures to ensure:

• Lawful collection and processing of personal data
• Transparency in data handling practices
• Respect for individual rights and preferences
• Accountability and governance frameworks
• Regular training and awareness programs for staff