Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Light Manor Pte Ltd ("Light Manor," "we," "us," or "our") regarding your use of the Light Manor platform and services available at light-manor.com and related websites, mobile applications, and services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Light Manor provides an online education platform offering:

• Professional development courses and certifications
• Interactive learning materials and resources
• Live and recorded educational sessions
• Student support and mentorship services
• Career guidance and job placement assistance
• Community forums and networking opportunities

3. User Accounts and Registration

3.1 Account Creation

To access our services, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of unauthorized use
• Keeping your account information current and accurate

3.2 Eligibility

You must be at least 18 years old to create an account and use our services. By creating an account, you represent and warrant that you meet this age requirement.

3.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

4. Course Enrollment and Payment Terms

4.1 Course Enrollment

Course enrollment is subject to availability and our admission requirements. We reserve the right to:

• Limit enrollment in courses
• Cancel courses with insufficient enrollment
• Modify course schedules and content
• Substitute instructors when necessary

4.2 Payment and Billing

Payment terms include:

• All fees are in Singapore Dollars (SGD)
• Payment is due at the time of enrollment unless otherwise agreed
• Subscription plans renew automatically unless cancelled
• Late payment may result in service suspension
• All prices are subject to change with 30 days notice

4.3 Refund Policy

Our refund policy provides:

• Full refund within 7 days of enrollment if no course content has been accessed
• Partial refunds may be available for medical emergencies or exceptional circumstances
• No refunds for completed courses or downloaded materials
• Subscription cancellations take effect at the end of the current billing period

5. User Conduct and Prohibited Activities

5.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You will not:

• Share account credentials with others
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Upload malicious software or harmful content
• Violate any applicable laws or regulations

5.2 Academic Integrity

Students must maintain academic integrity by:

• Completing assignments and assessments independently
• Not sharing assessment answers or solutions
• Properly attributing sources and avoiding plagiarism
• Respecting intellectual property rights

5.3 Community Guidelines

In forums and discussions, users must:

• Be respectful and professional in all communications
• Avoid harassment, discrimination, or offensive content
• Respect privacy and confidentiality
• Stay on-topic and contribute constructively

6. Intellectual Property Rights

6.1 Light Manor Content

All course materials, including videos, text, images, and software, are owned by Light Manor or our licensors and are protected by intellectual property laws. You may:

• Access and view content for personal educational use
• Download materials for offline study during enrollment
• Take notes and create personal study materials

You may not:

• Copy, distribute, or share course materials
• Record, screenshot, or reproduce content
• Use materials for commercial purposes
• Reverse engineer or modify our software

6.2 User-Generated Content

You retain ownership of content you create, but grant Light Manor a license to use, display, and distribute your contributions to the platform for educational and promotional purposes.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of information as described in our Privacy Policy.

8. Service Availability and Modifications

8.1 Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted access. Service may be unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Third-party service disruptions
• Force majeure events

8.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of significant changes affecting paid services.

9. Disclaimers and Limitations of Liability

9.1 Educational Outcomes

While we strive to provide high-quality education, we cannot guarantee specific learning outcomes, job placement, or career advancement. Individual results depend on various factors including effort, prior experience, and market conditions.

9.2 Service Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

9.3 Limitation of Liability

To the fullest extent permitted by law, Light Manor's liability is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.

10. Indemnification

You agree to indemnify and hold Light Manor harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

11. Termination

11.1 Termination by User

You may terminate your account at any time by following the cancellation process in your account settings. Termination does not entitle you to refunds except as provided in our refund policy.

11.2 Termination by Light Manor

We may terminate or suspend your account for:

• Violation of these Terms
• Non-payment of fees
• Abusive or disruptive behavior
• Legal or regulatory requirements

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• Your account and data may be deleted
• You must cease using any downloaded materials
• Accrued payment obligations remain due

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by Singapore law without regard to conflict of law principles.

12.2 Dispute Resolution

Disputes should first be resolved through direct communication with our support team. If resolution cannot be achieved, disputes will be resolved through binding arbitration in Singapore under the rules of the Singapore International Arbitration Centre.

12.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.

13. Contact Information

Questions about these Terms should be directed to:

14. Changes to Terms

We may update these Terms periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-platform notifications

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.